Return Policy

A. Policy concerning the refund

     - We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

     - Our overall objective is safety and execution of obligations to clients. On the other hand we try to protect ourselves from casual the incidents connected with a piracy and swindle concerning the software.

     - As we sell non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.

     - We do not take responsibility and no warranty if your account is banned, blocked because of broken the rules of File-hosting company.

I. When refunding is possible:

      - The duplicated orders. If system on what or, to the reasons has sold to you two identical keys instead of two different.

      - If sold system of the premium key has appeared not efficient.

     - In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product, not by contacting any other 3rd party no PayPal no Filehosting companies. The refund will be accepted only in case of not unused keys. The Customer Service Team after looking into your complaint will take an appropriate decision.

II. Cases at which return is not possible:

     - Ordered premium keys or accounts but do not need it anymore

     - Purchase multiple premium key, then choose to keep the one that best meets one’s needs and ask for the rest to be refunded.

     - We can not offer a refund if after the purchase, the user feels that the download is slow, the link is dead, or do not get the desired files to download...

     - We do not take responsibility and no warranty if your account is banned, blocked because of broken the rules of File-hosting company.

     - A refund will not be accepted if the company File-hosting is no longer active due to some technical issues, or closed according to law or other issues, or you cannot access the website.

B. Rules of return of means:

     - To receive return you should give us your operating e-mail address and the data on which the order has been carried out. PremiumBig do not bear responsibility for non receipt of a key as a result of the void e-mail address, given by you. The client is completely responsible for granting of a void e-mail address.

     - Roguish payments by means of credit cards. All inquiries concerning payment cancellation are considered our technical and legal by departments. If you make the roguish statement that your credit card has been illegally used (you it earlier have lost or it has been stolen, etc.), we will request the given information in your bank. The given statement can entail cancellation of service of your credit card, add negative record in your credit history and create preconditions for an institution of administrative business against you.

     - If a purchase is cancelled and the order has not already been processed, the customer will be charged for any transaction or refund fee only. Given our quick processing of orders, we advise you to make your request for cancellation as quickly as possible. Otherwise we cannot guarantee that your request will be taken into consideration. Refund will be completed within 12 working hours.

REFUND REQUESTS should be submitted to PremiumBig by email at [email protected]